To add a question, simply click in the white Question box and begin typing as you would in any word processor.

If you know HTML, you may use tags to further define the properties of the text.

EDIT: To edit the Question, simply click in the white Question box again and begin typing as before.

Hint — You may want to keep a log of the questions that your customers call with. After a period of time, you will have a good idea of what questions your customers are interested in. This will save both you and your customer a significant amount of time.

Answer

In this section, you can write the answer to the question you defined in the Question box.

To add an answer, simply click in the white Answer box and begin typing as you would in any word processor.

If you know HTML, you may use tags to further define the properties of the text, such as links and paragraphs.

EDIT: To edit the Answer, simply click in the white Answer box again and begin typing as before.

The Reset button will clear all text you currently entered in the white boxes. The Cancel button will take you back a step to what you were working on before you came to this page.