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Viewing Orders Lists     The All Orders List page reveals which processes your orders are in. You may verify payment and ship the order all at one time. However, some days you may wish to verify all payments at one time, and then fill the orders later. Or perhaps another department fills the order after notification from you that payment has been verified. The separate processes help keep up quality control, which is so important when dealing with customer satisfaction. Ordered, Waiting Payment Verification - Customer has placed an order, nothing has been done with it yet. To verify an order: Click on Ordered, Waiting Payment Verification. The first row you see gives you the ability to move among the pages or your orders. This row contains: Prev, # pages, and Next. The next row is the column headers for the order details. Order #, Date/Time, Customer, Phone Number, Credit Card Information, Amount, Status. Order # — Number that the customer will reference in all further contact with your company. Date/Time — The date and time that the customer placed their order. Customer — Customer Name Phone Number — Customer's telephone number. CC Info — Credit Card Information, this column only tells you how to access the customer's CC information. You must go into the order (Click on the order number) to receive the CC information. Amount — Amount of order. Status — Status of the order (Pmt Verified, Back-Order, Shipped, and Canceled). Click on the Order number. This will take you to the Order Details Page. This page lists all the information you need to successfully fill the shopper's order. To view the customer information, click on the customer's name. In the Payment Information box you will find the customer's credit card information. Use this information to verify the customer information and payment. Return to the main Orders page by hitting the Back button on your browser. Go to the Status column, and using the drop down box, change the status of the order to "Pmt-Verified" Click the Save Status Changes button. You will see the number of Payment Verified, On Backorder increase by one, or however many you change at one time. Payment Verified, Not Shipped - You have verified the Credit Card payment, but have not shipped the ordered product yet. Clicking on the customer order number will reveal the same information in this screen as it did in the Ordered, Waiting Payment Verification. Change Status to Shipped Go to the Status column, and using the drop down box, change the status of the order to "Shipped" Click the Save Status Changes button. You will see the number of Order Completed, and Shipped increase by one, or however many you change at one time. Payment Verified, On Backorder - You have verified the Credit Card payment, however the item is out of stock and has been placed on backorder. Change Status to Back Ordered Go to the Status column, and using the drop down box, change the status of the order to "Back-Ordered" Click the Save Status Changes button. You will see the number of Payment Verified, On BackOrder increase by one, or however many you change at one time. Order Completed and Shipped - The order has been shipped to the customer. No further action is required. This list helps you keep track of which orders are complete. You can still view the order, but you cannot change any of the details of the order. Canceled - Either the customer called, or communicated that they wished to cancel the order. Or, the payment verification came back negative, and you canceled the order.   Copyright 1999-2000 Sycamore Internet. All Rights Reserved